FAQs

Fluidform Studios

The Fluidform approach focuses on the functional benefits that Pilates can bring to the human form. Since founding Fluidform in 2012, founder Kirsten King’s name has become synonymous with a coaching style that is warm, supportive and encouraging.

We offer highly personalised programming with in-depth technical knowledge, a modern approach to Pilates that is engaging and enjoyable.

At Fluidform our clients are at the forefront of everything we do, and our focus is to make a meaningful impact - we are confident in our knowledge and know that our clients leave feeling stronger in mind and body.

We offer a variety of intimate, small group classes. There is something for everyone.

CLASS TYPES:
- Reformer
- Mat and Small Equipment
- Prenatal
- Mums & Bubs
- Swiss Ball
- Equipment / Studio Pilates (Reformer, Wunda Chair, Cadillac, Barrels and Small Equipment)
- Privates and Duets

We know that each individual body is beautifully unique. Our classes have been designed with this in mind, smaller class sizes allow for movement correction and personalisation where needed.

You can book directly into the group Reformer and Small Equipment classes via the timetable.

An initial 1:1 consultation is required to attend the following personalised classes:
- Equipment Pilates (Surry Hills)
- Studio Pilates (Clovelly)
- Studio Pilates – Equipment (Byron Bay)
These classes include individual client programming, based on your body and specific needs.

You can view our timetables and pricing under "STUDIOS" in the navigation bar.

PLEASE NOTE: Kirsten King does not have availability for Initial Consultations or Private sessions.

FLUIDFORM SURRY HILLS
Suite 102, 59 Marlborough Street, Surry Hills NSW 2010
Contact: surry@fluidform.com.au

FLUIDFORM CLOVELLY
159 Clovelly Road, Randwick NSW 2031
Contact: clovelly@fluidform.com.au

FLUIDFORM BYRON
90-96 Jonson Street, Byron Bay NSW 2481
Contact: byron@fluidform.com.au

You can purchase a digital Gift Card for our studios through the MindBody portal for your studio of choice. This can be found under "BOOK" in the navigation bar. Then select "Online Store" and "Gift Cards".

You can book directly into the group Reformer and Small Equipment classes via the timetable.

An initial 1:1 consultation is required to attend the following personalised classes:
- Equipment Pilates (Surry Hills)
- Studio Pilates (Clovelly)
- Studio Pilates – Equipment (Byron Bay)
These classes include individual client programming, based on your body and specific needs.

You can view our timetables, pricing and book a class under "STUDIOS" in the navigation bar.

Clients can see and manage their bookings through the MindBody portal for their studio of choice, or through the MindBody App.

We ask that all clients manage their own class bookings through these online systems.

Please ensure you have turned on your notifications in your MindBody account to stay up to date with any class or waitlist changes.

The best way to contact us is via email to your studio of choice. We will get back to you as soon as we can.

FLUIDFORM SURRY HILLS
Contact: surry@fluidform.com.au

FLUIDFORM CLOVELLY
Contact: clovelly@fluidform.com.au

FLUIDFORM BYRON
Contact: byron@fluidform.com.au

Clients can see and manage their bookings through the MindBody portal for their studio of choice, or through the MindBody App.

We ask that all clients manage their own class bookings and cancellations through these online systems.

We have a strict 18-hour cancellation policy. This is to ensure that everyone has the opportunity to attend their favourite classes.

Clients can see and manage their bookings through the MindBody portal for their studio of choice, or through the MindBody App.

We ask that all clients manage their own class bookings through these online systems.

Please ensure you have turned on your notifications in your MindBody account to stay up to date with any class or waitlist changes.

You can book directly into the group Reformer and Small Equipment classes via the timetable.

An initial 1:1 consultation is required to attend the following personalised classes:
- Equipment Pilates (Surry Hills)
- Studio Pilates (Clovelly)
- Studio Pilates – Equipment (Byron Bay)

During the Initial Consultation your senior instructor will work with you to understand your body and needs, design your personalised program and map your path forward within the studio.

PLEASE NOTE: Kirsten King does not have availability for Initial Consultations or Private sessions.

To book an Initial Consultation, first purchase the "Initial Consultation" or "Starter Pack" pass through the MindBody portal for your studio of choice. This can be found under "BOOK" in the navigation bar.

Then email your studio with your availability, and we will schedule you in as soon as we can.

PLEASE NOTE: Kirsten King does not have availability for Initial Consultations or Private sessions.

For your safety and hygiene, we are a socks-on studio. Please bring your Pilates socks (or you can purchase these in studio), plus water and a small towel.

We recommend you attend at least twice a week to see the change and feel the difference that Pilates can make to your mind and body. If you have more time available, we recommend three sessions a week to see a faster transformation.

Yes, Pilates is safe during pregnancy. Pilates can safely help you build strength and stability throughout your pregnancy. Our instructors are trained in Pre and Postnatal Pilates and can provide appropriate modifications as needed.

We encourage our clients to complete an Initial Consultation and then attend the small group Studio or Equipment Pilates during their pregnancy. Within these classes your individual personalised program can be changed daily based on how your body is feeling and changing.

We encourage clients to receive clearance from their health practitioner or obstetrician before commencing exercise again. This usually happens at six weeks post birth.

Our studios offer Mums & Bubs classes which provide a safe and supportive environment for you to bring your baby along to class. Bubby can rest in the pram or on a mat next to you while you work out. Suitable for babies that are not yet mobile.

Our experienced instructors can modify for you as needed. For specific injury or post-surgery rehabilitation, we encourage our clients to complete an Initial Consultation and then attend the personalised Studio or Equipment Pilates classes.

At Fluidform we see younger clients on a case-by-case basis, always starting with an Initial Consultation or referral. We currently have children as young as 12 attending our studios, with parental supervision.

Our studios all have current COVID-19 Safety Plans and adhere to the requirements for their geographical area. Our instructors implement appropriate distancing between clients, and we thoroughly clean equipment after each client.

Bookings are essential and we require all clients to check-in using the state government QR Code check-in system. We are only able to welcome clients who are fully vaccinated against Covid-19 in accordance with current public heath orders.

We are always looking for the right people to join our team. Please email admin@fluidform.com.au with your CV, some information about you and what you can bring to team Fluidform.

At Fluidform Pilates we know Pilates can be a life-changing experience.

If you are interested in changing lives by owning a Fluidform Pilates studio please contact us about franchising opportunities.

Fluidform At Home

Fluidform at Home (FFAH) offers the ultimate in-studio Pilates experience, at home. Giving you access to over 200 online workouts of varying levels – beginner, intermediate and advanced, so no matter what your fitness level, there really is something for everyone.

Your FFAH subscription includes online classes in mat and small equipment Pilates, prenatal and postnatal specific programs, Pilates Reformer, boxing, skipping and cardio.

When you sign up you will receive a FREE equipment pack delivered to your door, shipped worldwide which will help to add extra burn to your workouts and really is the secret to results. You will also receive a personalised program to help kickstart your FFAH journey.

As a FFAH member, you have access to over 200 workouts available on demand, new monthly challenges, meal plans and guidance, access to our buddy program and closed Facebook group community, and support to help you get the most out of FFAH journey.

FFAH has been designed to be completely flexible. We provide easy-to-follow challenges and workout plans that guide you through which workout to do each day, this helps take the guesswork out of exercising and ensures you get the most out of your health and wellbeing journey. Alternatively, our search function allows you to discover workouts by fitness level, body part, workout duration or equipment. Giving you the ultimate flexibility to workout your way.

The beauty of FFAH is that it’s been designed so that all you need is 20 minutes per day to start seeing results.

Our members are regularly saying that FFAH is life-changing! Check out our testimonials to see for yourself.

FFAH is a subscription program with 3 and 12 month minimum term membership options. Once you subscribe your nominated payment method will be charged every month.

After your 3 or 12 month minimum term commitment has passed, you can choose to cancel at any time by logging into your account. Subscriptions will continue to be billed monthly on a rolling basis until you cancel your membership.

Once you are subscribed, you will have access to over 200 workouts on demand, meal plans and guidance, access to our closed Facebook group and buddy program.

FFAH does not offer free trials.

We have a range of workouts available on IGTV that will give you a good feel for the Fluidform style of workouts.

Head to Instagram - @fluidformpilates

Fluidform at Home's website (hereinafter referred to as the “Website”) is designed to provide you with high quality video of fitness classes, strength and stretch routines, foundational moves, information about fitness and bring together a community of people that are interested in Pilates. This Website is not directed to persons under eighteen (18) years of age. The Website is owned by Fluidform at Home.

Safety Disclaimer

Physical exercise, in all of its forms and with or without the use of equipment such as blocks, straps or any other equipment that may be suggested by a Fluidform at Home Pilates instructor, is a strenuous physical activity. Accordingly, you are urged and advised to seek the advice of a physician before beginning any physical exercise regimen, routine, program or using any suggested equipment, shown in any of the video clips on the Website. Fluidform at Home is not a medical organisation and its instructors or staff cannot give you medical advice or diagnosis. All suggestions and comments relating to the use of equipment, poses, moves and instruction are not required to be performed by you and are carried out at your election while viewing Fluidform at Home videos. Nothing contained in this Website should be construed as any form of such medical advice or diagnosis.

By using the Website you represent that you understand that physical exercise involves strenuous physical movement, and that such activity carries the risk of injury whether physical or mental. You understand that it is your responsibility to judge your physical and mental capabilities for such activities. It is your responsibility to ensure that by participating in classes and activities from Fluidform at Home, you will not exceed your limits while performing such activity, and you will select the appropriate level of classes for your skills and abilities, as well as for any mental or physical conditions and/or limitations you have. You understand that, from time to time instructors may suggest physical adjustments or the use of equipment and it is your sole responsibility to determine if any such suggested adjustment or equipment is appropriate for your level of ability and physical and mental condition. You expressly waive and release any claim that you may have at any time for injury of any kind against Fluidform at Home, or any person or entity involved with Fluidform at Home, including without limitation its directors, principals, instructors, independent contractors, employees, agents, contractors, affiliates and representatives.

Limitation on Liability

In no event shall Fluidform at Home, its officers, directors, employees, or agents, be liable to you for any direct, indirect, incidental, special, punitive, or consequential damages whatsoever resulting from any (I) errors, mistakes, or inaccuracies of content, (II) personal injury or property damage, of any nature whatsoever, resulting from your access to and use of the Website, (III) any unauthorised access to or use of Fluidform at Home secure servers and/or any and all personal information and/or financial information stored therein, (IV) any interruption or cessation of transmission to or from the Website, (V) any bugs, viruses, Trojan horses, or the like, which may be transmitted to or through the Website by any third party, and/or (VI) any errors or omissions in any content or for any loss or damage of any kind incurred as a result of your use of any content posted, emailed, transmitted, or otherwise made available via the website, whether based on warranty, contract, tort, or any other legal theory, and whether or not the Fluidform at Home is advised of the possibility of such damages. The foregoing limitation of liability shall apply to the fullest extent permitted by law in the applicable jurisdiction. You specifically acknowledge that Fluidform at Home shall not be liable for content posted by users or the defamatory, offensive, or illegal conduct of any third party and that the risk of harm or damage from the foregoing rests entirely with you. Any reference to a person, entity, product, or service on this Website does not constitute an endorsement or recommendation by Fluidform at Home or any of its employees. Fluidform at Home is not responsible for any third party content on the Website or third party web page accessed from this Website, nor does Fluidform at Home warrant the accuracy of any information contained in a third party website or its fitness for any particular purpose. No communication of any kind between you and Fluidform at Home or a representative of Fluidform at Home s shall constitute a waiver of any limitations of liability hereunder or create any additional warranty not expressly stated in the terms of use. Fluidform at Home reserves the right to remove any material posted on the Website that it determines in its sole discretion is violative of any law or right of any person, infringes the rights of any person, or is otherwise inappropriate for posting on the Website

Is Fluidform at Home Suitable for Me?

Everyone is welcome at FFAH! We have Fundamentals videos to guide you on the key positions, and specific beginner programs for you to follow as you build strength and technique, no Pilates experience is necessary. If you require more advice, we have a team of senior Pilates instructors who are on hand and happy to help.

FFAH has over 200 different workouts online of varying levels – beginner, intermediate and advanced, so no matter what your fitness level, there really is something for everyone.

Your FFAH subscription includes on demand workouts in mat and small equipment Pilates, prenatal and postnatal specific programs, Pilates Reformer, boxing, skipping and cardio.

FFAH workouts vary in length from 5 minutes to 40 minutes. The program is designed to provide short effective workouts that you can easily squeeze into your day.

These mini workouts are designed to either do on their own or layer together to reach the time frame you need. If you have 45 mins available to you, you can easily layer 3 x workouts together to reach your desired intensity and duration.

FFAH is designed to be done daily, we know that 20 minutes per day, 5 days per week will deliver results.

Yes, our flexible program can accommodate for injury and chronic conditions, when you sign up you will be provided with a personalised program tailored to your specific needs. If you have any questions about your specific condition, reach out to us for guidance at ffah@fluidform.com.au.

If you have been given approval from your doctor / midwife to exercise, then you can follow our specialised prenatal program.

Our prenatal programs are designed to take into account the special considerations for pregnant women. These are:
- Excluding any chest lifting motions (forward flexion)
- Minimising lying on your back

As always, listen to your body during this special time and be careful not to over-exert yourself when exercising. If you need any more information or guidance, then please reach out to us at ffah@fluidform.com.au.

Yes, our postnatal program has been specifically designed to help rebuild strength and abdominal connection after pregnancy. We recommend you seek clearance from your medical professional before recommencing exercise and reach out to us at ffah@fluidform.com.au for guidance on any specific postnatal conditions.

Please be aware that you may not have the strength to make it through the entire workouts yet but with time you will build your strength. Listen to your body and be kind to it throughout your postnatal journey.

We currently have 20 Reformer specific workouts online with new ones being added regularly.

We recommend you follow our reformer programs that include a mix of reformer and small equipment workouts. This will help you get the best out of your at home journey.

How Do I Access FFAH?

Please try the following trouble-shooting tips:

Make sure that you are using the exact same email address that you used to subscribe with.

Double check the spelling of your email address and password to ensure there are no mistakes.

If you have forgotten your password please use the "Forgot Password" link on the login page. Please check your junk folder.

If that doesn't work, relaunch your browser and try again.

For further assistance, please reach out to us at ffah@fluidform.com.au.

Firstly you will need to login into your FFAH account using the email address and password you used when you subscribed.

Once logged in you will be able to access your personalised program and list of recommended challenges through your dashboard. This is the best place to start your FFAH journey.

Your Dashboard is your home at Fluidform, unique to you. It will CHALLENGE you, TRANSFORM you and FLUIDFORM YOUR BODY.

Here you will find your 21-Day Personalised Program, all your favourite workouts and recipes, and challenges I will recommend based on your individual needs and goals.

All FFAH workouts are available online on demand. You can stream the workouts at any time during your active subscription period. You must have access to the internet to stream the workouts on your device.

FFAH is available worldwide. Our workouts can be viewed anywhere, anytime. You must have access to the internet to stream the workouts on your device.

You must have access to the internet to stream the workouts on your device.

We are excited to have so many of our beautiful studio clients sign up for FFAH. The best way to use FFAH in conjunction with your studio schedule is to follow FFAH exactly as prescribed and skip the suggested work out on the days that you visit the studio.

If you are training towards a goal or want to push yourself a little more, you can follow the program exactly and double up on the days you are in the studio.

Managing My FFAH Subscription

FFAH is a subscription based program with 3 and 12 month minimum term membership options. Once you subscribe your nominated payment method will be charged each month.

After your 3 or 12 month minimum term commitment has passed, you can cancel at any time through your online account.

All subscriptions are rolling which means that your subscription will continue to be billed each month after your minimum term has been met, until you cancel you membership. This is stated in the T&Cs that are agreed upon at checkout when you initially sign up.

PLEASE NOTE: You are unable to proceed through the checkout process without accepting these T&Cs.

We allow early cancellations if you request to cancel by email within 48 hours of signing up with the following terms:

1. If your free equipment pack shipment has not been initiated you will be refunded the amount of your subscription minus a $5 administration fee.

2. If your equipment pack shipping process has been initiated you will be refunded the amount of your subscription minus the cost of the equipment pack and a $5 administration fee.

If outside of the 48 hour early cancellation window, you must meet your minimum term 3 or 12 month commitment before you can cancel.

All FFAH subscriptions are billed monthly to your nominated credit card or debit card via our secure online payment platform.

For upfront payments we suggest you purchase a FFAH Gift Voucher and then use the gift voucher to subscribe. Once your subscription period has ended, you will be charged on a monthly basis until you elect to cancel.

PLEASE NOTE: A valid credit card or debit card is required to activate all subscriptions, including subscriptions using a Gift Voucher.

Yes, you can purchase a Gift Voucher through our online store.

PLEASE NOTE: A valid credit card or debit card is required to activate all subscriptions, including subscriptions using a Gift Voucher.

You are able to pause your subscription for 3 months at a time.

You can pause your subscription through your online account by following the steps below:
- Login to your FFAH account
- Dropdown menu "My Account"
- Click "Subscriptions"
- Click "View"
- Click "Pause"

Once you have completed this, you are committing to a pause period for your subscription where you will be unable to access the online workouts.

Your subscription will automatically resume at the end of 3 months, with no notice. If you change your mind, you can end the pause period earlier by clicking the "Resume" option following the steps above.

Pause periods place your subscription on hold and will delay the contracted end date of your minimum term. For example: For a 3 month subscription, 3 monthly payments are required to be eligible to cancel.

You can only choose to pause your subscription once every 3 months, regardless of your pause duration.

After your 3 or 12 month minimum term commitment has passed, you can pause or cancel your subscription at any time.

To cancel your subscription, you are required to manage this through your online account.

Here are the steps to manage your account:
- Login to your FFAH account
- Dropdown menu "My Account"
- Click "Subscriptions"
- Click "View"
- If you are eligible to cancel, the option to cancel will be available. If you are not yet eligible, your "Cancel Available" date will be shown.

If you do not cancel your subscription, you will continue to be automatically charged each month on a rolling basis until you cancel your membership.

When your card declines you will be notified via email and our secure payment platform will automatically try to process payment again within the next 24 hours. Please put additional funds onto your card and then wait for the payment to process again. You can update your personal details (including payment method) by following the steps below:

- Login to your FFAH account
- Dropdown menu "My Account"
- Click "Payment Methods"
- Update your payment details

If you are still having trouble, please contact us on ffah@fluidform.com.au.

You can change your billing and personal details through your online account.

Please follow the steps below:
- Login to your FFAH account
- Dropdown menu "My Account"
- Click "Profile" or "Addresses"

You can upgrade your subscription to the 12 month minimum term at any time by contacting us at ffah@fluidform.com.au

Please note that a new minimum commitment term of 12 months will commence from the date you upgrade your subscription.

Fluidform at Home Equipment

When you sign up to FFAH we automatically post you your FREE equipment pack to your nominated shipping address, which contains equipment for you to use in the workouts.

Some workouts require no equipment, and some workouts allow for additional optional equipment. Selected additional equipment can be purchased via our online store.

FFAH also includes a selection of Reformer workouts for those clients that have access to a Pilates Reformer machine.

While you wait for your FREE equipment pack to arrive, we recommend you start with our Fundamentals which guide you through the key positions that you will use throughout your FFAH journey.

Once you've completed that, head over to our No Equipment workouts. The Total Body Safe workout is a great place to start as it runs you through the fundamental sequences that many of the workouts are based on. Whether you are a Beginner, Intermediate, Advanced, Pre or Postnatal, this workout will show you the different stages of progression and how to improve your technique, build strength and develop tone.

We ship all new members our FREE Pilates Equipment Pack, the secret to adding that extra burn to your workouts. Each piece may look small, but don't underestimate their power!

The FREE equipment pack includes Small Ball, Discs Set and Resistance Bands in 5 x different strengths.

Some tips for your FFAH equipment:

Small Ball - Use the enclosed straw to inflate your ball, and seal with the plug provided. Aim to inflate the ball to approx. 3/4 full, enough that it is round, but still has a small amount of give. Some workouts will ask you to reduce the inflation of the ball.

Discs - Safe for all surfaces, logo side up for carpet (soft floors) or logo side down for floorboards and tiles (hard floors).

Bands - Follow the recommended band for each workout, or reduce or increase the intensity based on your level.

We will endeavour to ship your FFAH equipment pack to you within 48 hours of signup. It will be shipped via Express Post within Australia. On the occasions when we do not have the equipment pack in stock the website will advise you of this on sign-up, and your order will be fulfilled as soon as possible.

You can track your order through your online account by following the steps below:

- Login to your FFAH account
- Dropdown menu "My Account"
- Click "Orders"

Yes, the FREE equipment pack is shipped worldwide*. For international shipment please allow up to three weeks delivery.

*We currently ship using Australia Post. There are some countries we are unable to service at this time, as this is determined by Australia Post.

We provide you with one FREE equipment pack the first time you join our program. If you join again in the future you are not eligible for another FREE pack, but you can purchase new or additional packs through our online store.

The contents of our equipment packs are designed for regular use to enhance your workouts and bring the in-studio feel to your home. Over time, this will lead to standard wear and tear. If you wish to replace your equipment, all items may be purchased via our online store.

We do not replace any equipment that has broken as a result of standard, reasonable wear and tear. Any items that arrive faulty or damaged will be replaced. Please contact our customer service team within 14 days of receiving the equipment to request a replacement.

PLEASE NOTE: Visual evidence of the faulty / damaged equipment and your original purchase receipt may be requested.

Yes, the additional equipment pieces are the key to drive the intensity in your workouts. You can purchase additional equipment and merchandise through our online store.

While you wait for your FREE equipment pack to arrive, we recommend you start with our Fundamentals which guide you through the key positions that you will use throughout your FFAH journey.

Once you've completed that, head over to our No Equipment workouts. The Total Body Safe workout is a great place to start as it runs you through the fundamental sequences that many of the workouts are based on. Whether you are a Beginner, Intermediate, Advanced, Pre or Postnatal, this workout will show you the different stages of progression and how to improve your technique, build strength and develop tone.

Then head over to the No Equipment Challenge to keep the momentum going.

You will receive a shipping confirmation email when your FREE Equipment Pack has been shipped, containing tracking information.

You can also track your order through your online account by following the steps below:

- Login to your FFAH account
- Dropdown menu "My Account"
- Click "Orders"
- Click "View"

International Customers: You should receive delivery of your package within three weeks. If not, please let us know so we can follow it up for you, we don't want you to miss out on delivery!

Technical Help

Please try the following trouble-shooting tips:

Make sure that you are using the exact same email address that you used to subscribe with.

Double check the spelling of your email address and password to ensure there are no mistakes.

If you have forgotten your password please use the "Forgot Password" link on the login page. Please check your junk folder.

If that doesn't work, relaunch your browser and try again.

For further assistance, please reach out to us at ffah@fluidform.com.au.

You must have access to the internet to stream the workouts on your device.

Yes you can stream your workouts through your TV using one of the following options:

Desktop - You can cast it to ChromeCast if you're viewing the site in the Chrome Browser on your Desktop

Android - You can choose to cast your device screen from the Google Home app.

iOS - Apple has disabled ChromeCast from Chrome browser because it is a Google feature. You can cast your device screen using Apple Airplay if you have Apple TV.

Online Store

Please consult the individual item listing for apparel size guides, as these vary by item.

SUBSCRIPTION REFUNDS:
We allow early cancellations if you request to cancel by email within 48 hours of signing up with the following terms:

1. If your free equipment pack shipment has not been initiated you will be refunded the amount of your subscription minus a $5 administration fee.

2. If your equipment pack shipping process has been initiated you will be refunded the amount of your subscription minus the cost of the equipment pack and a $5 administration fee.

If outside of the 48 hour early cancellation window, you must meet your minimum term 3 or 12 month commitment before you can cancel.

If your refund is approved, we will initiate a refund to your original method of payment. The time taken for the funds to return to your account will be dependent on your bank and payment method.

MERCHANDISE and EQUIPMENT RETURNS and EXCHANGES:
All sales are final however we accept size exchanges for apparel and offer refunds for any faulty equipment purchases.

You have 14 calendar days to return or exchange an item from the date you received it.

To be eligible for a return or exchange, you must email us to notify that you are returning the item and specify if you would like to return or exchange it. Your item must be unused and in the same condition that you received it. Your item must be in the original packaging and you must provide proof of purchase.

REFUNDS:
Once we receive your returned item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund / exchange after inspecting the item.

If your refund is approved, we will initiate a refund to your original method of payment. The time taken for the funds to return to your account will be dependent on your bank and payment method.

If you have requested an exchange, we will ship your replacement article upon receiving the item.

SHIPPING:
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. We recommend using a tracked shipping method to return your item, and we accept no responsibility for returned items until they are delivered to us. If you have any questions on how to return your item to us, please contact us at ffah@fluidform.com.au.

Shipping

We ship using Australia Post. You will receive a shipping confirmation email when your FREE Equipment Pack has been shipped, containing tracking information.

You can also track your order through your online account by following the steps below:

- Login to your FFAH account
- Dropdown menu "My Account"
- Click "Orders"

International Customers: You should receive delivery of your package within three weeks. If not, please let us know so we can follow it up for you, we don't want you to miss out on delivery!

Your FREE Equipment Pack is shipped free of charge via Express Post within Australia. Shipping costs for other store purchases depend on size, weight and your location. You can check your shipping cost by proceeding through the checkout process.

Yes, we ship worldwide*. For international shipment please allow up to three weeks delivery.

*We currently ship using Australia Post. There are some countries we are unable to service at this time, as this is determined by Australia Post.

You will receive a shipping confirmation email when your order has been shipped, containing tracking information.

You can also track your order through your online account by following the steps below:

- Login to your FFAH account
- Dropdown menu "My Account"
- Click "Orders"

International Customers: You should receive delivery of your package within three weeks. If not, please let us know so we can follow it up for you, we don't want you to miss out on delivery!